Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility To be eligible for a return, your item must be in the exact condition that you received it: completely unused, uninstalled, unmodified, and in its original packaging. You will also need the receipt or proof of purchase.
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Installation Exclusions: Once an item has been mounted, drilled, altered, or installed onto a piling, it is strictly non-refundable due to outdoor exposure and physical modification.
How to Start a Return
To start a return, contact us at support@rainbowpilings.com.
If your return is accepted, we will email you instructions on how and where to send your package. Do not send items back to us without first requesting a return. Unsolicited returns will not be accepted or processed. Return shipping addresses are provided on a case-by-case basis upon authorization.
Return Shipping Costs
For standard returns (sizing issues or change of mind), the customer is responsible for all return shipping costs. If we provide a prepaid return label, the cost of the return freight will be deducted from your final refund total.
Damages and Defects
Please inspect your order upon arrival and contact us within 48 hours of delivery at support@rainbowpilings.com if an item is defective, damaged in transit, or if you received the wrong item. Please include clear photos of the issue and packaging so we can evaluate it and ship a replacement.
Exchanges
Due to varying piling dimensions, sizing exchanges are handled as a return and repurchase. Once your returned, uninstalled item is received and inspected, you can place a separate purchase for the new size.
Refunds
We will notify you once we have received and inspected your return to confirm whether the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days, minus return shipping costs. Please note that your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your return was approved, please contact us at support@rainbowpilings.com.